How to - Enter Service Menu
Secure Contacts App (SCA) includes a hidden Service Menu designed for administrators and technical support. This menu provides deep insights into the current application state and the configurations pushed via Mobile Device Management (MDM).
Accessing the Service Menu
The Service Menu is hidden from standard users to prevent accidental configuration changes. To access it, follow these steps:
Navigate to the More tab in the main navigation bar.
Perform a long tap on the Settings button. (press and hold for approx. 5 seconds)
A PIN prompt will appear. Enter the default administrative PIN:
1234
The Service Menu is primarily used for troubleshooting and verifying that MDM policies have been correctly applied to the device.
Key Functions
Once unlocked, the Service Menu provides access to critical diagnostic data:
1. Applied AppConfig
This view displays the raw AppConfig data currently received by the app.
Purpose: Verify if the Key-Value pairs defined in your MDM (e.g., Microsoft Intune, Ivanti, Jamf) are reaching the device.
Usage: Use this to troubleshoot why certain features (like "Allow Export") might not be behaving as expected despite being set in the MDM console.
2. Inspect App Settings
This section allows you to browse all internal application settings currently in effect.
Purpose: Check the active state of the app, including local database statuses and environment variables.
Usage: Essential for identifying discrepancies between the intended policy and the actual local app behavior.
Security and PIN Protection
To maintain a high level of security, the Service Menu is protected by a Personal Identification Number (PIN).
Default PIN:
1234Enterprise Deployments: In large-scale environments, the ability to access this menu or the PIN itself may be managed or restricted via specific AppConfig keys to prevent unauthorized tampering.
Troubleshooting Access
Menu does not appear: Ensure you are on the More tab. The long tap must be performed directly on the text/area of the Settings button, not on other menu items.
PIN rejected: If the default PIN
1234does not work, check your organization's internal documentation, as the PIN might have been customized via an administrative policy.
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