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How to - Enter Service Menu

Secure Contacts App (SCA) includes a hidden Service Menu designed for administrators and technical support. This menu provides deep insights into the current application state and the configurations pushed via Mobile Device Management (MDM).

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Accessing the Service Menu

The Service Menu is hidden from standard users to prevent accidental configuration changes. To access it, follow these steps:

  1. Navigate to the More tab in the main navigation bar.

  2. Perform a long tap on the Settings button. (press and hold for approx. 5 seconds)

  3. A PIN prompt will appear. Enter the default administrative PIN: 1234

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The Service Menu is primarily used for troubleshooting and verifying that MDM policies have been correctly applied to the device.

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Key Functions

Once unlocked, the Service Menu provides access to critical diagnostic data:

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1. Applied AppConfig

This view displays the raw AppConfig data currently received by the app.

  • Purpose: Verify if the Key-Value pairs defined in your MDM (e.g., Microsoft Intune, Ivanti, Jamf) are reaching the device.

  • Usage: Use this to troubleshoot why certain features (like "Allow Export") might not be behaving as expected despite being set in the MDM console.

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2. Inspect App Settings

This section allows you to browse all internal application settings currently in effect.

  • Purpose: Check the active state of the app, including local database statuses and environment variables.

  • Usage: Essential for identifying discrepancies between the intended policy and the actual local app behavior.

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Security and PIN Protection

To maintain a high level of security, the Service Menu is protected by a Personal Identification Number (PIN).

  • Default PIN: 1234

  • Enterprise Deployments: In large-scale environments, the ability to access this menu or the PIN itself may be managed or restricted via specific AppConfig keys to prevent unauthorized tampering.

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Troubleshooting Access

  • Menu does not appear: Ensure you are on the More tab. The long tap must be performed directly on the text/area of the Settings button, not on other menu items.

  • PIN rejected: If the default PIN 1234 does not work, check your organization's internal documentation, as the PIN might have been customized via an administrative policy.

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