How to - Share Logs

When troubleshooting an issue with Secure Contacts App (SCA), support may ask you to provide application logs. Follow the steps below to reproduce the issue and share the logs with the SCA support team.

The following steps apply to the mobile version of Secure Contacts App (SCA).

Before you start

Make sure that:

• You have access to the email account you want to use for sharing the logs.

• You know which action caused the issue.

• You can describe what you expected to happen and what happened instead.

Steps

1

Completely close SCA

• Open the mobile device's app switcher and terminate Secure Contacts App by swiping it away.

2

Re-open SCA

• Start Secure Contacts App again and sign in if required.

3

Synchronize your contacts

• In SCA, start a manual contact synchronization and wait until the synchronization has finished or the issue occurs.

4

Enable logging

• Open the app menu and go to:

More → Settings

Enable Logs.

5

Open the logs

• Return to the app menu and select:

More → Logs

6

Share the logs

• Tap the Share button and send the exported logs by email to:

[e-mail]

Send the email after reproducing the issue so that the logs contain the latest information.

Information to include in the email

Please provide the following information in your email:

1. What happened, when did it happen, and what did you expect instead?

2. Can the issue be reproduced, and what steps cause it?

3. Does the issue also occur for other users or on another mobile device?

Do not include passwords or other confidential information in the email.

Optional: Example email

If helpful, you can use the following template. Complete the information and attach the exported SCA logs before sending the email to [e-mail].

To: [e-mail]
Subject: SCA logs – [short description of the issue]

Hello SCA Support,

I am experiencing the following issue in Secure Contacts App:

1. What happened, when did it happen, and what did you expect instead?
   [your answer]
2. Can the issue be reproduced, and what steps cause it?
   [your answer]
3. Does the issue also occur for other users or on another mobile device?
   [your answer]

The exported SCA logs are attached.

Kind regards,

[Your name]