Quick Facts (Desktop)

SCA Desktop - Quick Facts

Platform	Windows / MacOS
Minimum Requirements	Microsoft Entra ID for authentication and a device management solution (e.g., Intune, SCCM, Jamf) for centralized deployment and configuration.
Architecture	Fully embedded in Microsoft 365: Entra ID, MSAL ensure security and compliance by design.
Single Sign-On (SSO)	Single Sign-On (SSO) with Microsoft Entra ID, allowing users to log in securely with their existing corporate credentials. This ensures seamless access while meeting enterprise security and compliance requirements.
Access to contact sources	Azure Active Directory & Groups, Org Contacts (GAL), Exchange Online (EXO) Personal Contacts & Shared MailBox Contacts, Dynamics 365, MS Dataverse, Azure Blob Storage. Granularly configurable via AppConfig.
CRM Connectors	Access customer and business contacts from Salesforce, HubSpot, SAP, and other connected CRM systems.
Other contact sources	Exported contacts (CSV/JSON) from any source (cloud or on-prem) are automatically encrypted & uploaded to your Azure Blob Storage using the SCA-ABS-Connector (CMD tool) for SCA to synchronize.
No dedicated backend	Contacts stay yours: SCA reads contact data directly from your Azure tenant in the context of the signed-in user. Your Azure tenant is the backend - no foreign data processing.
Secure Storage	Stores all contact data locally in its secure container database, fully protected with AES-256 encryption.
Contact Features	Full name, title, company & department, phone & email, postal/business addresses, notes, and profile image.
Duplicate Contact Merge	Automatically detects and merges duplicate contacts into a single entry, preserving all associated information and features.
One-Click Calling	Start calls directly from SCA using Microsoft Teams, your preferred softphone, or native platform calling services.
Incoming Caller Identification (MS Teams)	Displays an enhanced caller popup with enriched contact details and company context for incoming Microsoft Teams and PSTN calls.
Create, Edit & Delete Contacts	Manage your (EXO) personal contacts in SCA - create, edit or, delete.
vCard integration	Auto-generated vCard (digital business card) for the signed-in user - optionally editable, multiple vCards. Fully configurable via AppConfig.
Core communication options	Phone, Email, MS Teams
Optional Messenger	Support for WhatsApp, Signal, Telegram, WebEx via AppConfig; additional messengers upon request.
MS Teams integration	Start a Chat, Call & VideoCall
MS Teams Status Display	Real-time Microsoft Teams status display (Teams presence indicator) for the corresponding contact.
Out-of-Office Display	Real-time display of the Outlook/Teams Out-of-Office message for the corresponding contact.
Organizational Chart	Real-time interactive organizational chart: quickly see reporting relationships and team hierarchy.
Sponsors Chart	Real-time interactive sponsors chart: quickly identify sponsor relationships and responsibilities.
Export/Share a Contact	Safely share individual contacts from SCA with trusted apps (e.g., Outlook, Microsoft Teams).
Dashboard & Widgets	Customizable dashboard with favorites, saved searches, team overview, calendar insights, recent activity, and company resources.
Offline Mode	All features, including caller identification, work without an active internet connection - except real-time feature like MS Teams Status, Out of Office messages, and similar.
CI customization / WhiteLabel	Button colors, switches, UI accents, and the company logo (shown in multiple places within the SCA) can be customized via AppConfig.
Granular control over everything	Every feature, switch, and contact source is configurable via AppConfig, with the option to create different AppConfigs for different user groups.