ABS - Azure Blob Storage

[ABS]

The ABS data source in SCA provides access to contacts exported from any application (including on-premises) via CSV or JSON files using the SCA Blob Storage connector (ABScon). Contacts are queried via the Azure Blob Storage API and remain managed in the source system.

The ABS connector (ABScon) is a command-line tool that reads, encrypts, and transfers contact data to an Azure Blob Storage container in your tenant, which can then be read and decrypted by SCA.

App Configuration Parameters

Defaults (SecContacts.Defaults):

• ABS_Enabled → Enables or disables the ABS data source.

• ABS_InitValue → Defines the default state of the user’s switch in the app (on/off). This controls whether the data source is visible or hidden when the user first launches SCA.

Azure Blob Storage (SecContacts.AzureBlobStorage):

• SecContacts.AzureBlobStorage → Configure the connection to your Azure Blob Storage container.

• Administrators can also:

  • Split contacts into multiple separate SCA data sources using multiple CSV/JSON files in the same container (e.g., by business unit, department, or origin system)

Additional Steps:

• Download and install the ABS connector (ABScon) (contact us for details).

• Set up ABScon by following the provided howto.txt instructions.

• Ensure the tenant has a license with Azure Active Directory Premium P1 (or higher) to use Azure Blob Storage with SCA.

Customization:

• SecContacts.CustomDatasourceNames → Assign friendly display names for the ABS source.

Requirements to Access ABS Contacts

To access ABS contacts in SCA, a user must have:

• Azure Active Directory Premium P1 (or higher) license

• Authorized access to the Azure Blob Storage container

Requirements for ABS Contacts

Any ABS contact to be shown in SCA must have the following fields populated:

1. First name

2. Last name

3. Valid phone number

Note: All eligible ABS contacts that meet these requirements will appear in SCA

• Each data source, including ABS, can be hidden by the user if they do not want to see or use it.

• Hiding the ABS data source does not affect Caller Identification — contacts from hidden sources will still resolve incoming calls.

• The ABS data source is only available with the Enterprise Edition of SCA.