SMC - Shared Mailbox Contacts

[SMC]

The SMC data source in SCA provides access to contacts stored in shared mailboxes in Exchange Online. A user can only see contacts from a shared mailbox if they are a member of that shared mailbox. Contacts are queried via the Microsoft Graph API, and remain managed within Exchange Online in the corresponding shared mailbox.

App Configuration Parameters

Defaults (SecContacts.Defaults):

• SMC_Enabled → Enables or disables the SMC data source.

• SMC_InitValue → Defines the default state of the user’s switch in the app (on/off). This controls whether the data source is visible or hidden when the user first launches SCA.

Shared Mailbox Configuration (SecContacts.SharedMailboxContacts):

• SecContacts.SharedMailboxContacts → Configure the shared mailbox(es) to be used as contact sources.

• Administrators can define multiple shared mailboxes as separate data sources if required.

Additional Steps:

• Ensure the user is a member of the shared mailbox to access its contacts.

Customization:

• SecContacts.CustomDatasourceNames → Assign friendly display names for the SMC source.

Requirements to Access SMC Contacts

To access shared mailbox contacts in SCA, a user must have:

• Membership in the shared mailbox

• Authorized access to Exchange Online

Requirements for SMC Contacts

Any shared mailbox contact to be shown in SCA must have the following fields populated:

1. First name

2. Last name

3. Valid phone number

Note: All eligible ABS contacts that meet these requirements will appear in SCA

• Each data source, including SMC, can be hidden by the user if they do not want to see or use it.

• Hiding the SMC data source does not affect Caller Identification — contacts from hidden sources will still resolve incoming calls.

• The SMC data source is only available with the Enterprise Edition of SCA.