Valid phone numbers for SCA

SCA works best with phone numbers in a international format for incoming caller identification.

Phone numbers without a international format are invalid for identifying incoming callers.

Use the Configuration Parameter PhoneNumberParseCountryCode_Option to specify a 2-letter country code, e.g. DE or US. Phone numbers that do not have the full international format will be completed with the regional format of the country code defined. The default value for this parameter is false.

If a phone number cannot be completed automatically, it is marked as invalid in SCA. In this case, depending on the current location, it can be used for an outgoing call, but not for identifying incoming callers.

SCA can filter out invalid phone numbers with the Configuration Parameter PhoneNumberIngoreInvalid_Option set to true. The default value for this parameter is false.

A phone number in full international format includes a plus sign (+) followed by the country code, city code, and local phone number. Make sure that the phone numbers in all data sources are in this format.

Examples of valid international phone numbers:

phone numbers in data source	SCA parsed & formated	is valid
[phone]	[phone]	yes
[phone]	[phone]	yes
004930124711372	[phone]	yes
[phone]	[phone]	yes
001 646 940 8602	[phone]	yes
001-410-555-1331	[phone]	yes
[phone]	[phone]	yes
[phone]	[phone]	yes
14045551337	[phone]	yes
491734532510	[phone]	yes

Examples of invalid phone numbers:

phone numbers in data source	SCA parsed & formated	is valid
[phone]	[phone]	no
410 555-1331	410 555-1331	no
914260693	914260693	no
(0)89 56164193	(0)89 56164193	no
01725570802	01725570802	no
313-433-723	313-433-723	no
7321-334	7321-334	no
2001	2001	no