# D365 - Dynamics 365

The D365 data source in SCA provides access to contacts stored within your **Microsoft Dynamics 365 environment**. Contacts are queried via the **Dataverse API**, and contacts are managed in your **Dynamics 365 tenant**.

#### App Configuration Parameters

**Defaults (**[**`SecContacts.Defaults`**](https://docs.secure-contacts.com/documentation/app-configuration-policy-name-values-for-sca/sca-configuration-seccontacts.defaults)**):**

* [**D365\_Enabled**](https://docs.secure-contacts.com/app-configuration-policy-name-values-for-sca/sca-configuration-seccontacts.defaults#enable-or-disable-features) → Enables or disables the D365 data source.
* [**D365\_InitValue**](https://docs.secure-contacts.com/app-configuration-policy-name-values-for-sca/sca-configuration-seccontacts.defaults#initial-value-set-by-default) → Sets the default position of the user’s switch for this data source (on = shown, off = hidden) when SCA is first launched.

**Service URLs (**[**`SecContacts.ServiceUrls`**](https://docs.secure-contacts.com/app-configuration-policy-name-values-for-sca/sca-configuration-connect-additional-datasource#seccontacts.serviceurls)**):**

* [**SecContacts.ServiceUrls**](https://docs.secure-contacts.com/app-configuration-policy-name-values-for-sca/sca-configuration-connect-additional-datasource#seccontacts.serviceurls) → Set this parameter to add the URL of your Dynamics 365 environment.
* Using `ServiceUrls`, administrators can also configure:
  * 🆕Custom columns from D365 contacts to display in SCA
  * 🆕Custom API filters to retrieve only relevant contacts
  * 🆕Splitting of D365 contacts into multiple separate SCA data sources (e.g., by business unit, department, or region)

**Customization:**

* [**SecContacts.CustomDatasourceNames**](https://docs.secure-contacts.com/documentation/app-configuration-policy-name-values-for-sca/sca-configuration-seccontacts.customdatasourcenames) → Assign friendly display names for the D365 source.

#### Requirements to Access D365 Contacts

To access Dynamics 365 contacts in SCA, a user must have:

* An **Azure/M365 license assigned for Dynamics 365**
* **Authorized access to Dynamics 365 for contact entities**

#### Requirements for D365 Contacts

Any D365 contact to be shown in SCA **must have the following fields populated**:

1. **First name**
2. **Last name**
3. **Valid phone number**

**Note:** All eligible D365 contacts that meet these requirements will appear in SCA

{% hint style="success" %}

* Each data source, including D365, can be **hidden by the user** if they do not want to see or use it.
* Hiding the D365 data source does **not affect Caller Identification** — contacts from hidden sources will still resolve incoming calls.
* The D365 data source is only available with the **Enterprise Edition** of SCA.
  {% endhint %}